Here are some solutions we know will help.
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Problems with Order |
Helpful Solution |
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Your Order Has Not Arrived |
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No Longer Want the Items You Ordered |
We're happy to accept any returns within the terms of our Return Policy. You can return items by mail or at any DX Fair Mall Store.
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Your Order is Damaged or Defective |
You can return it for a refund or a replacement.
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Your Order is Missing Items or Parts |
Check to see if it was split into multiple shipments.
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Marketplace Returns |
Marketplace items cannot be returned to a DX Fair Mall store to dxfairmall.com. If the seller of your item is anyone other than dxfairmall.com, please visit the Marketplace Information Page or find a list of Marketplace contacts here. |
For problems not listed below, please contact customer service.