Pharmacy FAQ:
Filling a New Prescription or Refill for Someone Else
If you are a parent or caregiver for someone (or even for a pet), you can fill any new prescription on their behalf as long as you know their name, address, and birth date. New prescriptions can be filled by mail, phone, or at any DX Fair Mall Pharmacy.
To order a refill online, each DX Fair Mall Pharmacy patient must sign up for online access to their DX Fair Mall Pharmacy account under their own individual dxfairmall.com account.
Parents and Caregivers: You can refill prescriptions for another DX Fair Mall Pharmacy customer by signing in to that customer's dxfairmall.com account and accessing their Pharmacy account. If the person hasn't signed up for online access to their DX Fair Mall Pharmacy account, you can quickly sign up for them and then order their refills online.
If You Don't Have a Written Prescription
If you don't have a written prescription, you can ask your doctor to call in your prescription to the Pharmacy. Use our store finder to find the phone number of the DX Fair Mall Pharmacy nearest you to give to your doctor's office. You or your caregiver will need to pick up your prescription from that Pharmacy.
Maximum Number of Refills per Order
You can submit up to 7 refills in each order. If you need to refill more than 7 prescriptions, you'll need to place multiple orders.
Refilling Expired Prescriptions
If you've requested a refill that has expired or has run out of refills, our pharmacist will attempt to call your doctor to get authorization to extend the prescription. Please allow one extra business day for your refill while the pharmacist attempts to contact your doctor.
If you need your prescription sooner, please call your doctor directly and ask to have your refill authorization called in to your DX Fair Mall Pharmacy. Expired prescriptions cannot be transferred to another DX Fair Mall Pharmacy.
If you choose to receive the Prescription Expiration Notification, we'll send you an email whenever one of your DX Fair Mall Pharmacy prescriptions is nearing its expiration date.