Welcome to the DX Fair Mall Help Center

After you make a purchase, if you must speak with the Marketplace Seller, you can initiate communication from your account on dxfairmall.com.

• DX Fair Mall requires sellers to respond to customer emails within 48 hours of receiving the message
• DX Fair Mall keeps a copy of each email sent and received; we may review them to resolve disputes, improve customer experience, and assess seller performance

Benefits of communicating directly with a Marketplace Seller include:

• By starting the communication through our website using the Contact Seller link, we create an encrypted email address for the seller to use to reach you
• The seller response will arrive in your own personal email account
• This means that you can use your normal email application (Outlook, Gmail etc.) to receive messages from the seller, and to reply to those messages
• Direct communication with sellers is quick and easy using this method, and it means our Customer Care agents can review the communication (if, on a rare occasion, any issues arise)

To communicate with a Marketplace Seller from Your Account:

1. Locate the order with the item you want to contact the Marketplace Seller about
2. Select See Details (next to order number and date)
3. On the Order Details page, select Contact Seller

If you checked out as a Guest:

1. Select the Account icon on the upper-right corner of the dxfairmall.com home page
2. Select Track Orders
3. Enter the email address used to place the order and the last 6 digits of your order number
4. Select View Order Status
5. On the Order Details page, select Contact Seller