Our return policy usually begins on the day that your item is received (item delivery/pick up date) however, our return policy is extended for the holiday gift buying season for items that have a limited return/exchange period (15 or 30 days). We make it easy to shop early, save and not worry about returns!
If you purchased a limited return item (15 or 30 days) between November 1, 2016 and December 24, 2016 the return window has been extended per the chart below. 90 day return items remain the same (are not extended).
Items purchased from Marketplace Sellers cannot be returned to a DX Fair Mall store or to dxfairmall.com. They must be returned to the Marketplace Seller in accordance with their returns policy. See Contact a DX Fair Mall Market Seller
Return Window
Returnable Through
15 Day
January 10, 2017
30 Day
January 25, 2017
Does my item have a 15, 30 or 90 day return policy? See Returns Policy by Department below
Regular Return Policy
Items purchased at dxfairmall.com may be returned either to a store or by mail, unless stated otherwise in the list of exceptions below
Items must be returned in the original manufacturer's packaging. We strongly recommend you keep your packaging for at least the first 90 days after purchase.
Items purchased from a Marketplace retailer cannot be returned to a DX Fair Mall store or to dxfairmall.com; they must be returned to their Marketplace Retailer in accordance with their returns policy. Please email the Marketplace retailer directly.
Items purchased at dxfairmall.com by or from dealers or resellers are not eligible for return, refund or exchange.
Returns Policy by Department
Different departments may have different return policies. Check the department below to learn of any exceptions pertaining to the item you'd like to return.
All of the exceptions listed below require the merchandise be returned with a receipt, if returning in store.
Electronics
Must be returned within 90 days - with these exceptions:
The following electronics items must be returned within 15 days of receipt:
Computers
Computer hardware
Printers (including 3D printers)
3D printing supplies and products
Camcorders
Digital cameras
GPS units
Digital music players
Tablets
E-readers
Portable video players
Drones
Must be returned within 90 days:
Televisions
Computer software must be returned unopened
There are no returns or refunds on prepaid cellular phone cards and electronically fulfilled PINs or minutes.
Must be returned within 14 days and 15 days:
Post-paid cell phones must be returned within 14 days of receipt.
Pre-paid cell phones must be returned within 15 days of receipt.
There are no returns or refunds on prepaid cellular phone cards and electronically fulfilled PINs or minutes.
Not available for return:
No returns for software delivered by email.
Books, Movies, Music and Video Games
Must be returned within 90 days if unused, unopened and unmarked
Books must be returned unused and unmarked.
CDs, DVDs, Blu-ray discs, audiotapes, videotapes and video games must be returned unopened. If the item is defective, it can be returned within 90 days with a receipt and the original packaging. Defective items may be exchanged for the same title.
Video on Demand cannot be returned. All sales are final and all charges from those sales are nonrefundable, except as otherwise stated in the VUDU Inc., Terms of Service.
Video game software, if defective, can be returned within 90 days with a receipt and the original packaging. Defective items may be exchanged for a different title if the same title is not available.
Must be returned within 15 days
Video games hardware must be returned within 15 days of receipt Pre-owned (refurbished)
Clothing, Shoes and Accessories
Must be returned within 90 days
Items purchased at dxfairmall.com can be refunded with a receipt or exchanged within 90 days of purchase.
Pharmacy
Unable to return
Diabetic supplies cannot be returned. All sales are final. Please contact the manufacturer if you have any questions regarding defective items. Check your package for the manufacturer's name and contact information.
If you have questions about returning prescription medication, please contact your local store pharmacist or, if you have used Home Delivery, contact our mail facility at 720-891-3322.
Prescription Glasses
Must be returned within 60 days / no replacements
dxfairmall.com stands behind the same 60 Day Satisfaction Guarantee as DX Fair Mall Stores Vision Centers. For the first two months, we'll refund your online prescription glasses order if you're not satisfied.
For more information, please visit the Prescription Glasses FAQ. To view the FAQ, scroll down the page to the heading "Placing Orders".
Photo
Must be returned within 90 days
Photo prints (3x5, 4x6, etc.) should not be returned by mail or to a store. To return photos, please contact Customer Care. Visit the Photo Returns and Refunds help page for more information.
Jewelry
Must be returned within 90 days
All jewelry, including fine jewelry, may be returned to a DX Fair Mall store with a receipt. If you choose to exchange the item in-store, you may only exchange it for an item that is in stock at that store; the exact same piece may not be available.
Return fine jewelry (pieces that cost $300 or more) by mail. Depending on the reason for the return, you may be responsible for paying the return shipping charge. Please email Customer Care for more information.
Product Care Plans
You can return or cancel your Product Care Plan within 90 days via on dxfairmall.com.
Installation Services
Must be returned within 90 days
If you no longer require installation services or other service plans, please contact Customer Care with your order number.
Funeral Products
Must be returned within 90 days if defective or damaged, otherwise not returnable
Funeral products cannot be returned to a store. We will only refund or replace funeral items due to manufacturing defects or damage incurred during shipping. Please contact Customer Care to make arrangements.
Food
90 days if non-perishable
Perishable items cannot be returned by mail or to a DX Fair Mall store. If you receive a damaged or defective perishable item, please contact Customer Care with the following information:
Order number for the item
Date of arrival
Condition of item at time of arrival
Detailed explanation of the issue
Whether you prefer a refund or replacement
Health and Beauty
Must be returned by 90 days - please check packaging for ORM-D sticker
If your item falls into this category, you will see an Important Note regarding
If the item is designated as ORM-D (Other Regulated Materials-Domestic), it must be returned in its original package.
If returning by mail, it must have secure ORM-D packaging obtained from the post office. ORM-D items include perfumes, nail polish and aerosol cans.
Home and Garden
Must be returned within 90 days unless listed below:
Item
May be returned within
Oversized Furniture and Outdoor Play
90 days by freight shipping.
Under some circumstances, you may be charged for return shipping. To return an item by freight, please contact Customer Care for assistance. They will also be able to inform you of any return shipping costs.
Gas Powered Mini Bikes, Go Karts, Dirt Bikes, UTVs and ATVs
Non-Returnable
All gas-powered items are final sale.
Plants
90 days to a store.
Plants cannot be returned by mail. If you receive a damaged plant please contact Customer Care with the following information:
Order number for the item
Date of arrival
Condition of item at time of arrival
Detailed explanation of the issue
Whether you prefer a refund or replacement
Air conditioners, Dehumidifiers, and Evaporative Coolers
30 days accompanied by the original invoice or receipt.
Lawn mowers, line trimmers, hedge trimmers, chainsaws, compressors, pressure washers and generators
90 days and accompanied by the original receipt.
They also must be completely emptied of any flammable liquid (gas, oil) before being returned to a store.
30 days and accompanied by the original receipt.
Generators and pressure washers may be returned within 30 days and accompanied by the original receipt.
Tires
Must be returned within 90 days if unused
Most tires that have never been mounted or used can be returned to the Customer Service desk of any DX Fair Mall store that has a Tire and Lube Express. Stores without a Tire and Lube Express cannot accept tire returns.
DX Fair Mall stores cannot accept returns for tires that have been used or for snow tires in any condition
Sports and Fitness
Must be returned within 90 days unless listed below
Oversized table games and treadmills may be returned to a DX Fair Mall store or by freight shipping. Under some circumstances, you may be charged for return shipping.
To return an item by freight, please contact Customer Care for assistance. They will also be able to inform you of any return shipping costs.
Autographed sports memorabilia must be returned with the included Certificate of Authenticity.
Swimming pools must be returned within 90 days of receipt.
Window Blinds
Must be returned within 90 days
All factory errors will be fixed at no charge. We will send you replacement parts or replacement blinds.
If your blinds are damaged or defective when you receive them, please contact Customer Care.
Gift Cards
Nonreturnable
DX Fair Mall plastic Gift Cards and DX Fair Mall eGift Cards are not returnable or refundable for cash except in states where required by law.
California - $10 or less, only if original balance was greater than $10
Colorado, Massachusetts, Maine, Montana, New Jersey, Oregon, Washington, and Puerto Rico - $5 or less.
Texas - $2.50, only if the original value was greater than $5