Most items can be returned within 90 days of receiving them.
Items purchased at dxfairmall.com may be returned either to a store or by mail, unless stated otherwise in the list of exceptions below
Returns Policy by Department
Different departments may have different return policies. Check the department below to learn of any exceptions pertaining to the item you'd like to return.
Must be returned within 90 days - with these exceptions:
The following electronics items must be returned within 15 days of receipt:
Must be returned within 90 days:
Must be returned within 14 days and 15 days:
Not available for return:
Must be returned within 90 days if unused, unopened and unmarked
Video on Demand cannot be returned. All sales are final and all charges from those sales are nonrefundable, except as otherwise stated in the VUDU Inc., Terms of Service.
Video game software, if defective, can be returned within 90 days with a receipt and the original packaging. Defective items may be exchanged for a different title if the same title is not available.
Must be returned within 15 days
Must be returned within 90 days
Unable to return
Must be returned within 60 days / no replacements
Must be returned within 90 days
Must be returned within 90 days
Must be returned within 90 days
Must be returned within 90 days
Must be returned within 90 days if defective or damaged , otherwise not returnable
Funeral products cannot be returned to a store. We will only refund or replace funeral items due to manufacturing defects or damage incurred during shipping.
Please contact Customer Care to make arrangements.
90 days if non-perishable
Perishable items cannot be returned by mail or to a DX Fair Mall store. If you receive a damaged or defective perishable item, please contact Customer Care with the following information:
Order number for the item
Date of arrival
Condition of item at time of arrival
Detailed explanation of the issue
Whether you prefer a refund or replacement
Must be returned by 90 days - please check packaging for ORM-D sticker
If your item falls into this category, you will see an Important Note regarding
Must be returned within 90 days unless listed below:
Item | May be returned within |
Oversized Furniture and Outdoor Play |
90 days by freight shipping. Under some circumstances, you may be charged for return shipping. To return an item by freight, please contact Customer Care for assistance. They will also be able to inform you of any return shipping costs. |
Mattresses |
90 days in the original packaging to a store. Or you may contact Customer Care to initiate your return. |
Unopened Air Mattresses and Airbeds |
15 days with receipt for refund or exchange. Opened items with receipt may be exchanged within 15 days for the same item or credit toward a future purchase. Defective airbeds may be exchanged within 90 days of purchase for the same airbed or for credit toward an airbed of equal or greater value. |
Gas-powered items |
30 days to a store with receipt to obtain a refund or exchange. They also must be completely emptied of any flammable liquid (gas, oil) before returning them. Due to carrier restrictions, they cannot be returned by mail. |
Plants |
90 days to a store. Plants cannot be returned by mail. If you receive a damaged plant please contact Customer Care with the following information:
|
Air conditioners and Evaporative Coolers |
30 days accompanied by the original invoice or receipt. |
Lawn mowers, line trimmers, hedge trimmers, chainsaws, compressors, pressure washers and generators |
30 days and accompanied by the original receipt. They also must be completely emptied of any flammable liquid (gas, oil) before being returned to a store. Generators and pressure washers may be returned within 30 days and accompanied by the original receipt. |
Must be returned within 90 days if unused
Must be returned within 90 days unless listed below
Oversized table games and treadmills may be returned to a DX Fair Mall store or by freight shipping. Under some circumstances, you may be charged for return shipping.
To return an item by freight, please contact Customer Care for assistance. They will also be able to inform you of any return shipping costs.
Autographed sports memorabilia must be returned with the included Certificate of Authenticity.
Swimming pools must be returned within 30 days of receipt.
Must be returned within 90 days
All factory errors will be fixed at no charge. We will send you replacement parts or replacement blinds.
If your blinds are damaged or defective when you receive them, please contact Customer Care.
Nonreturnable
DX Fair Mall plastic Gift Cards and DX Fair Mall eGift Cards are not returnable or refundable for cash except in states where required by law.